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Getting Started
About the service
What is the difference between First Class and Business Clas...
What cities does Crawfords operate in?
How many passengers can each vehicle accommodate?
What if my flight or train is delayed?
How long will the driver wait for me?
Which languages do the drivers speak?
Do the vehicles have Wi-Fi?
How far in advance can I book a ride?
What kind of training do Crawfords Drivers/Chauffeurs receiv...
What colour are the vehicles?
Does Crawfords offer long-distance journeys?
How do I create a corporate account with Crawfords?
Booking Crawfords
How can I book a ride?
When do I receive booking confirmation?
Which platform can I use to book, change, or cancel my ride?
How do I add a discount code?
Where will the Chauffeur/Driver meet me at the airport?
How does Crawfords accommodate passengers who require specia...
Do I need to specify the arrival terminal for airport pickup...
Where will the Chauffeur/Driver meet me at the train station...
How do I contact my Chauffeur/Driver?
Step-by-step guide on booking a ride on our website?
Step-by-step guide on booking a ride on our app?
How do I get a quote?
General FAQ
How do I contact the customer service team?
Is food and drink allowed in the car?
Can I smoke in the vehicle?
How do I find out the luggage capacity of the vehicle?
What if I have more luggage than the allowance?
Does Crawfords allow pets in the vehicle?
Does Crawfords use electric vehicles?
When will I receive Chauffeur details?
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My Crawfords Account
My Crawfords Account
How can I change my password?
I forgot my password. How can I reset it?
How do I set up a business account?
Can I book a ride for someone else using my account?
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Manage Bookings
Your ride
Can I track my Chauffeur/Driver’s location?
Will I receive email confirmation of my ride?
Making changes to your booking
How do I leave a review of my trip?
How do I recover lost property?
How do I make a complaint?
What do I do if I booked a ride with the wrong pick-up or dr...
Can I add extra stops on my one-way ride?
Why can’t I make changes to my ride? What should I do?
How can I make changes to my ride?
What is your cancellation policy?
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Billing and Payment
General Billing and Payment
How can I add or delete a payment card?
Can I update my payment method by phone or email?
When do I get charged for my ride?
Which payment options are available?
Do I have to tip the Chauffeur/Driver?
Pricing
Are the prices shown per vehicle or per person?
Will I be charged for additional wait time if the Chauffeur/...
Payment issues
I think my card was charged twice for one ride. What should ...
I have an unexpected charge from Crawfords. What should I do...
What should I do if I have an upcoming ride with Crawfords a...
Invoicing
When will I receive my invoice?
Where can I find my invoices?
Can I pay my monthly invoice by credit or debit card?
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Safety
General safety
What is Crawfords doing to ensure passenger safety?
Can drivers/chauffeurs assist with luggage and personal belo...
Are Crawfords’ cars regularly serviced and maintained?
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Couriers
General Couriers FAQ
What area of London does Crawfords couriers cover?
Do you offer a national courier service (UK)?
What is the maximum weight you can Crawfords courier's trans...
Can Crawfords couriers accommodate large and heavy shipments...
How quickly can Crawfords courier’s pick up my parcel?
Can I track my courier’s location?
How do I make a complaint about my courier delivery experien...
Can you transport hazardous goods?
My package was damaged in transit, what should I do?
My package was not delivered, what should I do?
Will the courier take extra care when handling fragile items...
Does your courier service operate on weekends?
Does Crawfords provide proof of delivery?
Do you operate outside of normal hours?
What vehicles does Crawfords use for courier services?
What is the cut-off time for same-day delivery?
Can a driver contact me when they are close to the delivery ...
Is this a guaranteed service?
What insurance is included?
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Crawfords is a market-leading provider of luxury chauffeur, executive car, and courier services based in London.
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