Booking Agent Vacancy
Salary: From £25,000
Hours: Monday to Friday, 09:00–18:00 or 12:00–20:00
Overtime: Available after training
Location: Crawfords, Unit 1, Concord Business Park, Concord Road, London W3 0TR
At Crawfords, we provide a premium chauffeur and executive transport service trusted by corporate clients, production companies, fashion houses, entrepreneurs and private individuals across London and beyond.
We’re looking for a Booking Agent to join our team on a permanent basis. This is a key customer-facing role within our contact centre, where you’ll be responsible for handling bookings, supporting clients, and ensuring a smooth and efficient service experience from start to finish.
You’ll work closely with colleagues across the business to support day-to-day operations, manage client requests, and maintain strong working relationships with customers and suppliers.
What You’ll Be Doing:
- Handling incoming calls in a professional, efficient and confidential manner
- Processing and managing customer bookings accurately
- Advising clients on suitable service options based on their requirements
- Responding to customer emails promptly and professionally
- Maintaining accurate records and updating systems
- Delivering consistent, high-quality customer service
- Working collaboratively with internal teams to support smooth operations
What We’re Looking For:
- Strong communication skills, both written and verbal
- A confident, polite and professional telephone manner
- Experience in customer service or a similar role
- Good attention to detail and accuracy in data entry
- Competent IT skills and ability to learn new systems quickly
- Reliable, punctual and well-organised approach to work
- Ability to remain calm and focused in a busy environment
This is a great opportunity to join a well-established transport company where service, reliability and professionalism are central to how we operate.
If you possess the required experience and skills, we would love to hear from you. Click Apply for job below or contact Ashleigh@crawfords.co.uk with your CV.
Tagged as: booking agent
