Customer Service Coordinator Vacancy

Job Title: Customer Service Coordinator
Location: London
Hours: 45 hours per week, Monday to Friday (hours to be agreed)
Job Type: Full-Time

Salary: Up to £40,000 (depending on experience)

Join our same day courier service

Crawfords is looking for an experienced and proactive Customer Service Coordinator to support our same day courier service. This is a fast-paced, customer-focused role where you will play a key part in maintaining strong client relationships and ensuring time-critical deliveries run smoothly.

Key Responsibilities:

• Build and maintain strong relationships with key clients, ensuring all service updates and delays are communicated promptly
• Work closely with the operations team to optimise service performance and keep all same day deliveries on schedule
• Monitor live jobs and respond quickly to any issues or delays
• Investigate and report on service failures, identifying improvements for future operations
• Support the Head of Operations with the day-to-day running of the department
• Potential opportunity to attend client visits as the role develops

About You:

• Minimum of 1 year’s experience working on a same day courier desk (essential)
• Strong understanding of time-critical logistics and courier operations
• Excellent communication and client relationship management skills
• Computer literate, with confidence using systems and handling multiple tasks
• Highly organised with strong attention to detail
• Calm under pressure, with the ability to prioritise in a fast-moving environment
• Diplomatic and collaborative, with a clear understanding of internal team dynamics and operational pressures
• Previous experience using Freedom (logistics software) is an advantage

What We Offer:

• Competitive salary up to £40,000, depending on experience
• Full on-the-job training
• Monday to Friday working pattern (45 hours per week, hours to be agreed)
• 20 days annual leave plus bank holidays (28 days total)
• Auto-enrolment pension scheme

This is an excellent opportunity for a driven individual to join a growing business and play a vital role in delivering a high-quality same day courier service.

Please note: Applications will only be considered from candidates with relevant same day courier experience.

If you possess the required experience and skills, we would love to hear from you. Click Apply for job below or contact paul@crawfords.co.uk with your CV.

Tagged as: Driver Liaison Officer