Crawfords Privacy Policy

Privacy Policy
Version: 7.0
Date: 1 September 2024

Information About Our Privacy Policy
This policy was last updated on 26 April 2023 to comply with the General Data Protection Regulation Act 2018, which supersedes the Data Protection Act 1998. By using our website and services, you consent to this privacy policy. Any changes to this policy will be posted on this page, along with the modification date.

If you have any questions about this privacy policy, please contact our Chief Information Security Officer, Ahmed Kamara, at support@crawfords.co.uk or directly at:
Crawford Cars Ltd, 8 Concord Business Centre, Concord Road, London, W3 0TR.

The Type of Information We Collect and When
We may collect information:

• When you contact us via our website, mobile apps, email, telephone, or social media.
• From corporate customers who provide details such as your name, business email, and phone number.
• From public records or third parties to prevent and detect fraud.
• Through dashboard cameras in our vehicles, which may capture outward-facing images (but no audio).

How We Use Your Information
We use your information to:

• Communicate with you and provide transport or courier services.
• Identify authorised users, detect fraud, and meet customer service requirements.
• Handle complaints, provide quality assurance, and comply with regulatory obligations.
• Send you newsletters or alerts when you have opted into marketing opportunities.
• Administer promotions, surveys, or features available through our services.

Technical Usage Information
When accessing our services via our app or website, we automatically collect details such as:

• IP address, device information, operating system, and browser type.
• Mobile network details and usage trends.
  This data is used to personalise your experience, analyse trends, improve services, and maintain security.

Cookies
Cookies are small files stored on your device that help us analyse site traffic and improve your browsing experience. To manage cookies, visit All About Cookies. We also use Google Analytics to understand website usage. To opt out of Google Analytics tracking, visit Google's Opt-Out Page.

Profiling
We may use profiling to:

• Prevent fraud by verifying personal details such as names, emails, and phone numbers.
• Segment customers for marketing purposes based on journey history.

Disclosure of Information to Outside Parties
We do not sell, trade, or transfer your personal information to external parties, except trusted partners who assist in operating our website, conducting business, or servicing you. These include:

• Cloud storage providers in the UK for disaster recovery.
• IT service providers and partner drivers.
• Insurance companies for claims handling.

Retention Policy
We retain personal data only as long as necessary, considering factors such as:

• The purpose for holding the data.
• Legal and regulatory obligations.
• Requests for data deletion.

Examples of retention periods include:

• Emails: Retained for 5 years.
• Booking and complaints records: Retained for at least 12 months.

After your use of our services ends, your data may be stored in an anonymised format.

Procedures for Deletion
To request data deletion, contact Ahmed Kamara at 020 8752 8099 or support@crawfords.co.uk. Requests will be processed within 30 days, and confirmation will be provided.

Your Rights as a Data Subject
You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to the processing of your data.
• Lodge a complaint with the Information Commissioner’s Office (ICO). Visit ICO Concerns for more information.

Children’s Online Privacy Protection
In compliance with COPPA, we do not collect information from anyone under 13 years of age.