Crawfords’ – (“we”, “our”, “us”)
This is the collective term used to describe all those who have access to the Crawfords information and information systems
Or contact us directly:
Crawfords, 8 Concord Business Centre, Concord Road, London, W3 0TR.
To perform our contract with you, we will use your information:
In order to provide you with the most effective and appropriate service, we will use your information:
When accessing our services via our App or Website, we automatically collect the information sent to us by your device (computer, mobile, or other). This information includes:
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
To provide effective services and useful content to you, we collect this information in order to:
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). This enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you would like to find more information about cookies and how to manage them please visit http://www.allaboutcookies.org/.
We receive information from other sources such as from analytic companies in the case of in-car wifi data usage and in the case of telematics data.
We use Google Analytics, which is a web analytic tool that helps us understand how users interact with our web services. Google Analytic uses first-party cookies to track user interactions, such as how users use our websites. This information is used to help us improve our websites. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our websites. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Categories of recipients include:
We may also release your information when we believe release is appropriate. For example, this may be to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
To limit the retention period of your personal data, we consider several criteria to ensure that we do not retain your personal data for longer than is necessary or appropriate. These criteria include:
We will retain your information as follows:
Crawfords’ holds personal data in secured environments, these can include: Our own secure servers, email accounts, desktops, employee-owned devices, paper files and backup storage.
We cannot guarantee the security of your information transmitted through the websites, apps, over email or via our call centre; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.
Accounts related data that is processed via our two database servers are subject to a 90 day non-usage review of the account, followed up by a 6 month review before the erasure or separation of any personal or sensitive data. Also upon request by the authorised account holder data will be deleted from both database servers within 30 days of the request followed up by a privacy notification and confirmation of the deletion. This can be done by contacting the CISO Ahmed Kamara on 020 8752 8099 or email email@example.com.
Data processed via email are subject to the Office 365 on board retention policy, this includes the purging of unfiled mail after 30 days.
Employee and mobile users including sub-processors who process data on behalf of our company are subject to a systematic 30 days deletion policy after the completion of a contractual obligation. This is achieved via our Freedom software which is downloaded onto mobile devices. On board encryption is also enabled on all our mobile devices which are set to delete all information on the device after multiple failed password attempts.
We have a robust process for dealing with costumer queries and subject access request is in place, this includes but not limited to the right to withdraw any processing of your personal data and to remove any personal or sensitive data. The request can be made via email or telephone to the CISO Ahmed Kamara on 020 8752 8099 or email firstname.lastname@example.org.
Our consumer query process is also used to monitor our customers, our data partner and our product/processes. Root cause analysis is applied to every enquiry, allowing us to identify if further action is required.
Your right to request from the controller restriction of processing of personal data can be applied upon request by the authorised account holder.
You have a right to lodge a complaint with a supervisory authority in regards to how your information has been handled. Please contact the Information Commissioner’s Office (ICO).
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We are experiencing unprecedented demand for our services as many business users come out of lockdown. This has resulted in us having limited resources available during the peak times of 0600-1000 Monday to Friday and 1700-1900 in the evenings. We are giving priority to all key customers who have supported us throughout however we would ask that you call the office to confirm your booking before completing the booking online. We appreciate your continued support.