Docs

• Couriers | Crawfords (September 10, 2024)
  • General Couriers FAQ | Crawfords (September 10, 2024)
    • What insurance is included? | Crawfords (October 30, 2024)
    • Is this a guaranteed service? | Crawfords (October 30, 2024)
    • Can a driver contact me when they are close to the delivery address? | Crawfords (October 30, 2024)
    • What is the cut-off time for same-day delivery? | Crawfords (October 30, 2024)
    • What vehicles does Crawfords use for courier services? | Crawfords (October 30, 2024)
    • Do you operate outside of normal hours? | Crawfords (October 30, 2024)
    • Does Crawfords provide proof of delivery? | Crawfords (October 30, 2024)
    • Does your courier service operate on weekends? | Crawfords (October 30, 2024)
    • Will the courier take extra care when handling fragile items? | Crawfords (October 30, 2024)
    • My package was not delivered, what should I do? | Crawfords (October 30, 2024)
    • My package was damaged in transit, what should I do? | Crawfords (October 30, 2024)
    • Can you transport hazardous goods? | Crawfords (October 30, 2024)
    • How do I make a complaint about my courier delivery experience? | Crawfords (October 30, 2024)
    • Can I track my courier’s location? | Crawfords (October 30, 2024)
    • How quickly can Crawfords courier’s pick up my parcel? | Crawfords (October 30, 2024)
    • What is the maximum weight you can Crawfords courier's transport? | Crawfords (October 30, 2024)
    • Can Crawfords couriers accommodate large and heavy shipments/packages? | Crawfords (October 30, 2024)
    • Do you offer a national courier service (UK)? | Crawfords (October 30, 2024)
    • What area of London does Crawfords couriers cover? | Crawfords (October 30, 2024)
• Safety | Crawfords (September 10, 2024)
  • General safety | Crawfords (September 10, 2024)
    • Are Crawfords’ cars regularly serviced and maintained? | Crawfords (October 30, 2024)
    • Can drivers/chauffeurs assist with luggage and personal belongings? | Crawfords (October 30, 2024)
    • What is Crawfords doing to ensure passenger safety? | Crawfords (October 30, 2024)
• Billing and Payment | Crawfords (September 10, 2024)
  • Pricing | Crawfords (October 30, 2024)
    • Will I be charged for additional wait time if the Chauffeur/Driver arrives early? | Crawfords (October 30, 2024)
    • Are the prices shown per vehicle or per person? | Crawfords (October 30, 2024)
  • General Billing and Payment | Crawfords (October 30, 2024)
    • Do I have to tip the Chauffeur/Driver? | Crawfords (October 30, 2024)
    • Which payment options are available? | Crawfords (October 30, 2024)
    • When do I get charged for my ride? | Crawfords (October 30, 2024)
    • Can I update my payment method by phone or email? | Crawfords (October 30, 2024)
    • How can I add or delete a payment card? | Crawfords (October 30, 2024)
  • Invoicing | Crawfords (September 10, 2024)
    • Can I pay my monthly invoice by credit or debit card? | Crawfords (October 30, 2024)
    • Where can I find my invoices? | Crawfords (October 30, 2024)
    • When will I receive my invoice? | Crawfords (October 30, 2024)
  • Payment issues | Crawfords (September 10, 2024)
    • What should I do if I have an upcoming ride with Crawfords and my card has been lost or stolen? | Crawfords (October 30, 2024)
    • I have an unexpected charge from Crawfords. What should I do? | Crawfords (October 30, 2024)
    • I think my card was charged twice for one ride. What should I do? | Crawfords (October 30, 2024)
• Manage Bookings | Crawfords (September 10, 2024)
  • Making changes to your booking | Crawfords (October 28, 2024)
    • How do I leave a review of my trip? | Crawfords (October 30, 2024)
    • How do I recover lost property? | Crawfords (October 30, 2024)
    • How do I make a complaint? | Crawfords (October 30, 2024)
    • What do I do if I booked a ride with the wrong pick-up or drop-off location? | Crawfords (October 30, 2024)
    • Can I add extra stops on my one-way ride? | Crawfords (October 30, 2024)
    • Why can’t I make changes to my ride? What should I do? | Crawfords (October 30, 2024)
    • How can I make changes to my ride? | Crawfords (October 30, 2024)
    • What is your cancellation policy? | Crawfords (October 30, 2024)
  • Your ride | Crawfords (September 10, 2024)
    • Will I receive email confirmation of my ride? | Crawfords (October 28, 2024)
    • Can I track my Chauffeur/Driver’s location? | Crawfords (October 28, 2024)
• My Crawfords Account | Crawfords (September 10, 2024)
  • My Crawfords Account | Crawfords (October 28, 2024)
    • Can I book a ride for someone else using my account? | Crawfords (October 28, 2024)
    • How do I set up a business account? | Crawfords (October 28, 2024)
    • I forgot my password. How can I reset it? | Crawfords (October 28, 2024)
    • How can I change my password? | Crawfords (October 28, 2024)
• Getting Started | Crawfords (September 10, 2024)
  • General FAQ | Crawfords (September 10, 2024)
    • When will I receive Chauffeur details? | Crawfords (October 28, 2024)
    • Does Crawfords use electric vehicles? | Crawfords (October 28, 2024)
    • Does Crawfords allow pets in the vehicle? | Crawfords (October 28, 2024)
    • What if I have more luggage than the allowance? | Crawfords (October 28, 2024)
    • How do I find out the luggage capacity of the vehicle? | Crawfords (October 28, 2024)
    • Can I smoke in the vehicle? | Crawfords (October 28, 2024)
    • Is food and drink allowed in the car? | Crawfords (October 28, 2024)
    • How do I contact the customer service team? | Crawfords (October 28, 2024)
  • Booking Crawfords | Crawfords (September 10, 2024)
    • How do I get a quote? | Crawfords (October 28, 2024)
    • Step-by-step guide on booking a ride on our app? | Crawfords (October 28, 2024)
    • Step-by-step guide on booking a ride on our website? | Crawfords (October 28, 2024)
    • How do I contact my Chauffeur/Driver? | Crawfords (October 28, 2024)
    • Where will the Chauffeur/Driver meet me at the train station? | Crawfords (October 28, 2024)
    • Do I need to specify the arrival terminal for airport pickups? | Crawfords (October 28, 2024)
    • How does Crawfords accommodate passengers who require special assistance? | Crawfords (October 28, 2024)
    • Where will the Chauffeur/Driver meet me at the airport? | Crawfords (October 28, 2024)
    • How do I add a discount code? | Crawfords (October 28, 2024)
    • Which platform can I use to book, change, or cancel my ride? | Crawfords (October 28, 2024)
    • When do I receive booking confirmation? | Crawfords (October 28, 2024)
    • How can I book a ride? | Crawfords (October 28, 2024)
  • About the service | Crawfords (September 10, 2024)
    • What is the difference between First Class and Business Class service? | Crawfords (December 30, 2024)
    • How many passengers can each vehicle accommodate? | Crawfords (October 28, 2024)
    • What if my flight or train is delayed? | Crawfords (October 28, 2024)
    • How long will the driver wait for me? | Crawfords (October 28, 2024)
    • Which languages do the drivers speak? | Crawfords (October 28, 2024)
    • Do the vehicles have Wi-Fi? | Crawfords (October 28, 2024)
    • How far in advance can I book a ride? | Crawfords (October 28, 2024)
    • What kind of training do Crawfords Drivers/Chauffeurs receive? | Crawfords (October 28, 2024)
    • What colour are the vehicles? | Crawfords (October 28, 2024)
    • Does Crawfords offer long-distance journeys? | Crawfords (October 28, 2024)
    • How do I create a corporate account with Crawfords? | Crawfords (October 28, 2024)
    • What cities does Crawfords operate in? | Crawfords (October 28, 2024)